FAQ - Winegard Routers

FAQ - Winegard Routers

I am not seeing the SSID for my Winegard Router
Check that the LED, located on the backside of Gateway routers, or at the base of ConnecT 2.0 routers, is powered on. If not, with a voltage meter, verify that 12V is getting from the vehicle power to the router. If it is powered on and you do not see the SSID, reset the unit by pressing and holding the reset button next to the power connector for 30 seconds.
What if I lost my manual and/or cannot find my SSID or password?
The factory preset SSID and password can be found on a label on the unit itself, either at the base of a Winegard ConnecT 2.0 or on the backside of a Winegard Gateway.  To return to factory default, press and hold the reset button for 30 seconds.  Then, you may log in using the factory SSID and password.
What do I do if 10.11.12.1 does not bring up the login page?
First, verify that the WiFi signal that your device is connected to is in fact the Winegard Router. If not connected to the Winegard Router SSID, the web address isn’t valid. If you are connected to the correct network, the address may have been changed. To resolve this, perform a factory reset by pressing and holding the reset button for 20-30 seconds.
What range and coverage can I expect to get?
Service and Coverage not available everywhere. To see the Winegard Nationwide coverage map, go to https://winegard.com/service-plans/data-plans/freedom-go.
If you are bringing your own SIM card, check your provider’s coverage map.
I want to shut off the LED that is illuminating from the Router.
Navigate to the System page from the Control Panel menu. Select LED Light and you can toggle the LED light on and off.
The system software shows I’m connected to a WiFi source but why aren’t the web pages loading
Some WiFi sources do not require a password to connect but do require something before they will let you use their network. In these cases, they will often have a “SPLASH” page that requires you to either agree to their Terms and Conditions or enter a password before they will allow you to use their network. These pages will not always load on the web browser that you select but instead open on your devices default browser. Sometimes browsing to a web page will also bring up this splash page. Also, try entering fixwifi.it into your web address bar. This should force the splash page to load.
I have data but I am not able to connect to the internet. The Internet Status field continuously gives messages but never connects.
Confirm that you have coverage in your location. To view the 5G/LTE nationwide coverage map for the Winegard Data Plan visit
https://winegard.com/freedom-go

Power cycle the Winegard Router and wait 10 seconds.

The Winegard Router will not work in Mexico.
 
 


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