The "Command Failed" error typically appears during a search or stow routine. The troubleshooting process involves the following steps:
Check for Accompanying Motor Error: If a motor error is also displayed alongside the "Command Failed" message, restart the troubleshooter and select the "Motor Stall" symptom to address the underlying motor issue.
Reset the IDU: If no motor error is present, reset the IDU (Indoor Unit) by holding the button on the back until the system resets.
Attempt a Search: Once the IDU powers on, try initiating a search. If the "Command Failed" error persists without any motor error, the turret might need replacement. In this case, proceed with warranty replacement, out-of-warranty repair, or a Loopstock sale, depending on the warranty status of your Trav'ler Pro system.
By following these steps, you can effectively troubleshoot the "Command Failed" error and restore the proper functionality of your Trav'ler Pro antenna system. If the issue persists or you require further assistance, submit a Support Ticket to Winegard customer support.