The "NO ANT COMM" error on a Winegard Trav'ler antenna indicates that the interface box and the antenna's turret are not communicating. The primary cause of this error is often a loose or disconnected data cable.
Troubleshooting Steps:
Power Cycle and Reconnect the Interface Box Cable:
- Power off the interface box by pressing and holding the power and select buttons simultaneously.
- Disconnect the interface box from power.
- Locate the 6-wire data cable on the back of the interface box.
- Disconnect and then reconnect this cable securely.
- Reconnect power to the interface box and power on. If error persists proceed to step 2.
Reconnect the Data Cable on the Roof:
- Disconnect power from the interface box.
- Access the roof of your vehicle. A 5/16" wrench and an adjustable wrench will be needed when on the roof.
- Locate the 4-screw plate where the cables enter the antenna base.
- Remove the plate using the 5/16" wrench.
- Find the data cable connections beneath the plate.
- Disconnect and then reconnect the data cable. You might need to loosen the gray nut on the outside using the adjustable wrench.
- Replace the cover plate and screws.
- Go back inside your vehicle and reconnect the power cord to the interface box.
- Power on the system.
- Check if the "NO ANT COMM" error is resolved.
If the error persists:
- The problem likely lies within the turret, and it will need repair or replacement.
- Submit a support ticket for warranty or repair options.
If the error is cleared:
- You can use the system normally.
- If the error recurs in the future, you may need to contact Winegard support for further assistance.
Important Note: If you are uncomfortable performing these steps, seek assistance from a qualified technician or RV dealer. Always prioritize safety when working on your Trav'ler antenna, especially when on the roof of your vehicle.