The "Antenna Not Locking Onto Signal" error on a Winegard DISH Trav'ler can be caused by several factors, including issues with the cable connections or the antenna itself. The troubleshooting process involves a series of checks to isolate the root cause of the problem. The first step is to check if the interface box shows any indication of "peaking" or "identifying" during the search process.
If the interface box does NOT indicate peaking or identifying:
- The most likely cause is a problem with the cable connecting the LNB to the vertical C port on the turret.
- Power off the interface box while the antenna is searching by holding the power and select buttons simultaneously. This will keep the antenna in the up position.
- Access the roof with the necessary tools: 7/16" wrench and a Phillips screwdriver
- Swap the cables on the vertical A and C ports.
- If you have a 2 cable set instead of a 3 cable set, remove the LNB with the Phillips screwdriver and swap the cables there as well
- Power on the system and check if the antenna locks onto the signal.
- If the antenna still does not lock on signal, swap the cables connecting the B and C ports and power the system on again
If the antenna locks onto signal after swapping the cables:
- The original cable set was faulty and needed replacement
- If your system is under warranty, submit a support ticket to Winegard Customer Support for a replacement
- If your system is out of warranty, you can purchase a new cable set
If the antenna STILL does not lock onto the signal:
- The feed arm and reflector might be deformed, affecting signal reception
- Submit a Support Ticket to Winegard Customer Support and provide pictures of the feed arm and reflector for further assistance. Links below for example pictures.
If the interface box indicates peaking or identifying during the search but does not lock onto the signal
- This suggests the system can see the signal, but there might be a deformation in the feed arm or reflector hindering the lock
- Submit a Support Ticket to Winegard Customer Support and provide pictures of the feed arm and reflector for further assistance. Links below for example pictures.
Remember to prioritize safety when working on your antenna, especially when on the roof of your vehicle. If you have any doubts or concerns, seek assistance from a qualified technician or RV dealer.