troubleshooting "no signal to receivers" on winegard dish traveler: lnb and receiver specific guide

Troubleshoot: Winegard DISH Trav'ler No Signal to Receivers

A "No Signal to Receivers" issue on a Winegard DISH Trav'ler can stem from various factors, including the type of LNB (Low-Noise Block downconverter) and receiver you're using. The troubleshooting process involves identifying your specific setup and following the corresponding steps.

Troubleshooting Steps

  1. Identify LNB and Receiver Types:

    • Determine if you have a DISH Pro Plus LNB or a DISH Pro Hybrid LNB. Check label on LNB for DPP (DISH Pro Plus) or DPH (DISH Pro Hybrid).
    • Identify the type of receivers you're using (Wally, VIP series, Hopper 1, 2, or 3).
  2. DISH Pro Plus LNB

    • Wally or VIP Series Receivers:

      • Check which port the receiver is connected to at the antenna's base
      • Swap the cable to other ports to see if you get a signal
      • If no signal on any port, run an external coax cable from the antenna base to the receiver
      • If still no signal, bypass the turret by connecting the vertical and base cables directly on the roof
      • If you get a signal with the external coax, the internal cable needs replacement
      • If no signal even with the turret bypassed, the sheath cable might need replacement (check warranty) or the turret itself might need repair/replacement
    • Hopper 1 or 2 Receivers:

      • Ensure a Solo Node from DISH is installed and wired correctly
      • If no Solo Node, contact DISH to purchase and install one
      • If Solo Node is present but no signal, run an external coax cable from the Solo Node to the receiver
      • If you get a signal, the internal cable needs replacement; otherwise, consider replacing the Solo Node
    • Hopper 3 Receiver:

      • Ensure you have the DPH42 switch kit installed
      • If no signal on any satellite, check if the Hybrid Solo Hub is installed and remove it if it is
      • If you get a signal after removing it, the Hub is faulty; contact DISH for a replacement
      • If still no signal, or if you have partial signal, try swapping cables on the DPH42 switch and at the antenna base to isolate faulty cables or a faulty DPH42 switch
  3. DISH Pro Hybrid LNB

    • Wally and VIP Series Receivers:

      • You can use one VIP and one Wally receiver together
      • Connect the VIP to port C and the Wally to port A
      • Power on the VIP receiver first to avoid communication errors
      • If signal issues persist, run external coax cables from the antenna to the receivers
      • If external cables solve the issue, the internal cables need replacement
      • If still no signal, bypass the turret
      • If bypassing works, the turret needs repair/replacement; otherwise, the sheath cable might need replacement
    • Only Wally Receivers:

      • For a single Wally, connect it to port C
      • For multiple Wallys, you need a Channel Stack splitter kit
      • If no signal with a single Wally on port C, run an external coax cable
      • If external cable works, the internal cable needs replacement
      • If still no signal, try bypassing the turret or consider replacing the receiver
      • For multiple Wallys, if no signal, bypass the splitter kit and connect one receiver to port C
      • If you get a signal, troubleshoot the splitter kit or its cables; otherwise, bypass the turret or consider replacing the receiver
    • Hopper 3 Receiver:

      • Connect the receiver to port C
      • Bypass the Hybrid Solo Hub if in use
      • If bypassing the Hub fixes the issue, get a replacement from DISH
      • If still no signal, run an external coax cable
      • If the external cable works, the internal cable needs replacement
      • If still no signal, bypass the turret
      • If bypassing works, the turret needs repair/replacement; otherwise, the receiver might be the issue

Important Considerations:

  • Always prioritize safety when working on your antenna, especially when accessing the roof of your vehicle
  • If you encounter any difficulties or uncertainties during the troubleshooting process, do not hesitate to submit a support ticket to Winegard Customer Support for further assistance.

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