Troubleshoot Winegard Trav'ler Pro Bluetooth Issues

Troubleshoot Winegard Trav'ler Pro Bluetooth Issues

The Winegard Trav'ler Pro satellite antenna system offers seamless Bluetooth pairing with the RV Halo app for convenient control and monitoring. However, occasional pairing issues may arise. The following troubleshooting guide will help you address these issues and establish a successful Bluetooth connection.

Potential Issues and Solutions

  • Registration Error: This indicates the Trav'ler Pro IDU is already registered to a different account.

    • If you have another account, log in with that email address to pair the device.
    • Submit a Support Ticket with the MAC Address/serial number on the QR code sticker to have the registration cleared. 

  • Device Not Found: This can be caused by various factors:

    • IDU Power: Ensure the IDU is plugged in and powered on, displaying the provider, IDU state, and satellite information.
    • Bluetooth Status: Verify that Bluetooth is enabled on your device.
    • Bluetooth Permissions: Confirm that the RV Halo app has the necessary Bluetooth permissions on iOS, or Nearby Devices permission on .
    • Incorrect PIN: If you entered the wrong PIN during initial pairing, hold the reset button on the back of the IDU until the IDU resets. Try the pairing process again.

  • Connecting to Device (Spinning Circle): If the app is stuck on this screen, power cycle the IDU.

    • Close the RV Halo app completely.
    • Unplug the IDU's power cord, wait 10 seconds, and plug it back in.
    • Reopen the app and attempt to connect again.

Additional Tips

  • Ensure your device's Bluetooth is discoverable.
  • Keep your device and the Trav'ler Pro IDU within a reasonable distance for optimal Bluetooth signal strength.

By following these troubleshooting steps, you can effectively address Bluetooth pairing issues with your Trav'ler Pro system and enjoy the convenience of controlling your satellite antenna through the RV Halo app. If problems persist, submit a Support Ticket t Winegard customer support for further assistance.


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