Troubleshooting issues with signal reaching the receivers will depend on the type of receiver being used. You can use the Table of Contents to skip to the receiver type you have.

For DISH Receivers (Wally)

1. Check Receiver Configuration: Ensure the receiver is configured correctly. If not, initiate a test installation from the DISH Diagnostics screen.

2. Single Wally Receiver: If using a single Wally receiver, connect it to port C at the base of the antenna. If there's no signal, run an external coax cable directly from the antenna to the receiver.

3. Multiple Wally Receivers: If using multiple Wally receivers, ensure a Channel Stack splitter kit is installed. If not, it needs to be purchased and installed. If there's no signal to any receiver, bypass the splitter kit and connect one receiver directly to port C.

4. Bypassing the Turret: If the issue persists, bypass the turret by disconnecting the cable going into port C and the red sheath cable going into the bottom port on the turret, then connecting those cables together.

5. Further Troubleshooting:

   • If signal is received after bypassing the splitter kit or using an external coax cable, there might be an issue with the cable or the splitter kit itself.
   • If signal is received after bypassing the turret, the ODU (Outdoor Unit) might need replacement.
   • If no signal is received even after bypassing the turret, the problem could be with the receiver itself.
     
   • Submit a Support Ticket to Winegard Customer Support for further assistance.
     

For DISH Receivers (Hopper 3)

1. Check Connections and Configuration: Ensure the receiver is connected to port C and configured correctly. If not, initiate a test installation. The Hybrid Solo Hub should be bypassed for troubleshooting.

2. Run External Coax Cable: If the issue persists, run an external coax cable directly from port C to the receiver.

3. Bypass the Turret: If still no signal, bypass the turret as described in the DISH Wally section.

4. Further Troubleshooting:

   • If signal is received with an external coax cable, the original cable might be faulty.
   • If signal is received after bypassing the turret, the ODU might need replacement.
   • If no signal is received even after bypassing the turret, the issue could be with the receiver.
     
   • Submit a Support Ticket to Winegard Customer Support for further assistance.

For DirecTV Receivers

1. Check Splitter and Power Inserter: Locate the DirecTV splitter and power inserter. Remove the splitter and connect the cable from the antenna directly to the power inserter. Then connect a single receiver to the power inserter.

2. Run External Coax Cable: If the issue persists, run an external coax cable directly from the antenna to the power inserter.

3. Bypass the Turret: If still no signal, bypass the turret as described earlier.

4. Check Power Inserter: If bypassing the turret doesn't work, reconnect the splitter and rearrange the cables as follows. Antenna to Splitter, Power inserter to proper port, and receiver to one of the other ports. DO NOT connect receiver to power inserter in this step.

5. Further Troubleshooting:

   • If signal is received after removing the splitter, the splitter might be faulty.
   • If signal is received with an external coax cable, the original cable might be bad.
   • If signal is received after bypassing the turret, the ODU might need replacement.
   • If signal is received when the power inserter is not in line, the power inserter might need replacement.
   • If no signal is received even after these steps, the issue could be with the receiver.
     
   • Submit a Support Ticket to Winegard Customer Support for further assistance.

Important Note: The Genie 2 receiver is not officially supported for use with Winegard products and might experience inconsistent performance.

Remember to check the signal strength on all relevant satellites once you get a signal to ensure optimal performance. If you've exhausted all troubleshooting steps and still have no signal, contacting Winegard customer support or the respective satellite TV provider for further assistance is recommended.