This knowledge base article aims to assist users in resolving common error codes displayed by the Winegard Rayzar Automatic controller. Follow the troubleshooting steps corresponding to each code for potential resolution.
Error Codes & Troubleshooting
E1: Coax Short
- Indication: This signifies a short circuit within the coaxial cable connecting the antenna and controller.
- Solution:
- Reset: Hold the "Search" and "Counterclockwise Rotate" buttons simultaneously.
- Replace Coax: If the error persists, use a new coaxial cable, ensuring it's not longer than 30 feet, from the antenna to the controller's antenna input.
E2: Antenna Not Detected
- Indication: The controller is unable to establish communication with the antenna.
- Solution:
- Reset: Hold the "Search" and "Counterclockwise Rotate" buttons simultaneously.
- Check Connections/Replace Coax: Ensure the coaxial cable is properly connected. Replace if necessary, using a cable not longer than 30 feet.
- Voltage Test: If the issue remains, conduct a voltage test to verify the antenna receives 4.5 volts DC through the coax cable.
E3: Motor Movement Error
- Indication: This points towards an issue with the antenna's motor, possibly hindering movement.
- Solution:
- Reset: Hold the "Search" and "Counterclockwise Rotate" buttons simultaneously.
- Check Connections/Replace Coax: Ensure the coaxial cable is properly connected. Replace if necessary, using a cable not longer than 30 feet.
- Submit ticket to Winegard Customer Support: If the error persists, it may indicate a mechanical motor problem, necessitating contacting Winegard customer support.
E4: Tuner Error
- Indication: A problem with the antenna's tuner is affecting signal reception.
- Solution:
- Reset: Hold the "Search" and "Counterclockwise Rotate" buttons simultaneously.
- Submit ticket to Winegard Customer Support: If the error persists, submit a ticket to Winegard customer support for further assistance.
HS: Antenna Reached Rotational Hard Stop
- Indication: The antenna has rotated to its maximum limit.
- Solution:
- Reposition Manually: Use the manual rotate buttons to move the antenna away from the hard stop.
- Reset: If the "HS" code remains, hold the "Search" and "Counterclockwise Rotate" buttons simultaneously to reset.
No Power
- Indication: The controller is not powering on.
- Solution:
- Voltage Test: Confirm the presence of 12 volts DC at the power connections to the wall plate.
- Power Cycle: If voltage is present, disconnect power and ground wires for 30 seconds, reconnect, and attempt to power on.
- Check Power Source: If no voltage is detected, investigate the power source and connections.
Display Shows Dashes or Buttons Not Responding
- Solution:
- Reset: Hold the "Search" and "Counterclockwise Rotate" buttons simultaneously.
- Power Cycle & Isolate: If issues persist, disconnect power and antenna input from the controller. Reconnect power only and power on (an E2 code may display).
- For unresponsive buttons: Disconnect power and ground for 30 seconds, then reconnect.
Further Assistance
If troubleshooting steps fail to resolve the issue, reach out to Winegard customer support for advanced troubleshooting or potential parts replacement. Remember to consult the Winegard Rayzar Automatic user manual for additional information.
Note: This article serves as a guide based on common troubleshooting scenarios. The complexity of issues might vary, necessitating further assistance from Winegard experts.