Will the replacement product be the same as the defective product?
Winegard aims to provide you with a satisfactory replacement for your defective product. However, the exact replacement may vary:
General Cases: Winegard has the discretion to replace a defective product with either a brand-new product or a refurbished product that offers equivalent or superior functionality.
Obsolete or Discontinued Products: If your defective product is obsolete or discontinued and still under warranty, we will attempt to replace it with the same product if available. If not, we will provide a replacement product with comparable or better functionality.
In essence, while we cannot guarantee an identical replacement in every scenario, we are committed to ensuring that the replacement product meets or exceeds the functionality of your original product.
If you have further questions about the replacement process or the specific product you may receive, please don't hesitate to submit a ticket to customer support team.