FAQ | Returns & Refunds | Knowledge Base

Returns & Refunds
I ordered online, what is your Refund and Warranty Policy for new products?
Refund Policy: Winegard offers a 30-day money-back guarantee on new products. If you're not satisfied with your purchase for any reason, you can return it within 30 days of the purchase date for a full refund, including the purchase price and any ...
When will I receive my refund from a returned product?
If you paid for your order with a credit card, we will process your refund and send it to your card-issuing bank within two weeks of receiving the returned product. Please note: The time it takes for the credit to appear on your account can vary ...
How do I return a product I purchased?
To initiate a return for a product purchased from Winegard, please follow these steps: Contact Customer Support: Submit a ticket to our Customer Support group to obtain a Return Merchandise Authorization (RMA) number. Please be sure to include your ...
I returned a defective product to Winegard for a replacement/refund under the warranty, but I did not get a Returned Material Authorization Number (RMA)
We understand your concern. While we will do our best to locate your returned item and generate an RMA# for it, please be aware that Winegard is not responsible for product returns without an RMA#. An RMA# is crucial as it ensures your product is: ...

Popular Articles
WiFi Ranger: Performing a Factory Reset
A factory reset restores your WiFi Ranger to its original settings, erasing all custom configurations and saved passwords. This can be helpful if you're experiencing connectivity issues or want to start fresh with your device. Important Note: ...
Winegard Air 360 Plus - Your All-in-One Entertainment Solution
The Winegard Air 360 Plus is a versatile outdoor antenna designed to provide over-the-air (OTA) television reception for RVs, campers, and homes. With its omnidirectional capabilities and advanced features, it offers a convenient and reliable way to ...
Winegard Air360
The Winegard Air360 is an omnidirectional HDTV antenna designed for easy installation and superior performance. With no need for manual aiming, the Air360 offers hassle-free TV reception. Key Features Omnidirectional reception Amplified signal Easy ...
Winegard DISH Playmaker Technical Specifications
Overview: The Winegard Playmaker is a portable, automatic satellite antenna designed specifically for DISH Network programming. Its compact and lightweight design makes it ideal for RVs, campers, tailgaters, and outdoor enthusiasts. The Playmaker ...
Winegard BoostXT Pro BT-1000
The Winegard Boost XT Pro BT-1000 is a smart HDTV antenna amplifier that revolutionizes the way you receive over-the-air (OTA) television signals. It combines advanced signal amplification technology with intelligent features to optimize your viewing ...

Returns & Refunds