Orders & Shipping
I ordered online, what is my order status?
If you logged in or created an account during checkout: You can conveniently track your order status on the "Orders" page. The status will be clearly visible on the right-hand side, highlighted in gray. If you used guest checkout: Please reach out to ...
When ordering online, what payment methods do you accept?
We offer a wide variety of payment options for your convenience: Digital Wallets: PayPal, Google Pay, Amazon Pay Major Credit Cards: Visa, MasterCard, Discover, American Express Other Cards: Diner's Club, JCB, ATM cards connected with major credit ...
I ordered online, but my credit card has been charged more than once for my purchase. What's going on?
If you see duplicate charges after placing an order, it's likely due to a pre-authorization hold. This is a temporary hold to ensure sufficient funds are available. It should be removed once the full charge goes through, which can take up to 2 ...
When ordering online, do I have to pay sales tax?
Sales tax may or may not be applied to your order, depending on your location and the specifics of your purchase. Sales tax calculation: The applicable sales tax will be calculated and clearly displayed during the checkout process, once you've ...
I ordered online, and I need a copy of my invoice. How can I get it?
If you have an account: Navigate to Winegard.com and log into your account, and go to the "My Orders" page. Locate the order you need an invoice for and click on the order number. On the right side of the screen, you'll see a "Print Invoice" button. ...
I tried to order online, but you are not accepting my credit card?
We accept a wide range of payment methods, including: PayPal Google Pay Amazon Pay Visa MasterCard Discover American Express Diner's Club JCB ATM cards connected with major credit card companies If you're using one of these accepted payment methods ...
Are the prices on your website guaranteed?
While we strive to maintain accurate pricing information, prices, specifications, availability, and terms of offers are subject to change without notice. In the rare event that a price is listed incorrectly at the time of your order, we reserve the ...
Are there any order limitations when ordering online?
Yes, Winegard reserves the right to limit the quantity of products you can order per single transaction, shipping address, and/or individual customer account. This is to ensure fair product distribution and prevent immediate resale. Any orders that ...
When ordering online, what address should I enter in the billing information screen?
To ensure successful credit card verification, it is crucial to enter the billing address exactly as it appears on your credit card statement. Any discrepancies, even minor ones, can lead to payment processing issues and delays in your order.
When ordering online, do you ship to PO Box addresses?
Unfortunately, we cannot ship to PO Boxes. We require a physical street address for all deliveries. Please note that deliveries are made Monday through Friday, excluding holidays. In some cases, a signature may be required upon delivery.
I ordered online; can I change my shipping address?
Unfortunately, once an order has been submitted, we are unable to modify the shipping address. If you need to change the shipping address ,the existing order will need to be canceled and a new order placed with the correct address. Please contact our ...
When ordering online, when is your shipping cut-off time?
For in-stock items, we strive to ship orders placed before 12:00 PM CST (Central Standard Time) on the same business day (Monday through Friday).Orders placed after the cut-off time, or on weekends, will be shipped on the following business day ...
I ordered online, what is your extended holiday return policy?
We understand that gift-giving can be tricky! That's why we offer an extended return policy during the holiday season. Eligibility: Any gifts purchased from November 22nd through December 23rd are eligible for our extended return policy. Return ...
I ordered online, how do I cancel my order?
We process orders quickly to ensure timely delivery. Once an order has been processed, it's sent directly to our warehouse for shipment and cannot be canceled. If you wish to cancel your order, please contact our Customer Support team immediately via ...
I ordered online, how do I get my tracking number?
There are a couple of ways to access your tracking number, depending on how you placed your order: If you logged in or created an account during checkout: Go to the "Orders" page on our website. Locate the order you want to track and click on its ...
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