Warranty
What is a POP?
POP stands for Proof of Purchase. It's a document that verifies you purchased a product from an authorized seller. When you might need it: You may be asked to provide a POP when making a warranty claim or seeking support for your product. This helps ...
What is the warranty for the replacement product?
The warranty for a replacement product is determined as follows: It will be covered for the remaining duration of the original product's warranty period. OR, it will be covered for thirty (30) days. Whichever of these two periods is longer will ...
Will the replacement product be the same as the defective product?
Winegard aims to provide you with a satisfactory replacement for your defective product. However, the exact replacement may vary: General Cases: Winegard has the discretion to replace a defective product with either a brand-new product or a ...
What is an RMA?
RMA stands for Return Material Authorization. It's a unique number assigned by Winegard Customer Support to track and process your product return or exchange. Key Points: Purpose: An RMA ensures your returned item is correctly identified, tracked, ...
Why does Customer Support require me to troubleshoot?
Troubleshooting is an essential step to determine the root cause of the issue you're experiencing with your product. It allows us to: Test Functionality:By working through troubleshooting steps,we can assess whether your product is functioning as ...
What is Winegard's Warranty Policy?
Winegard is committed to providing quality products and stands behind them with various warranty options, ensuring your peace of mind. The specific warranty duration depends on the type of product you purchase. Warranty Options: 90-Day Warranty:This ...
Popular Articles
Winegard Air360
The Winegard Air360 is an omnidirectional HDTV antenna designed for easy installation and superior performance. With no need for manual aiming, the Air360 offers hassle-free TV reception. Key Features Omnidirectional reception Amplified signal Easy ...
Winegard DISH Playmaker Technical Specifications
Overview: The Winegard Playmaker is a portable, automatic satellite antenna designed specifically for DISH Network programming. Its compact and lightweight design makes it ideal for RVs, campers, tailgaters, and outdoor enthusiasts. The Playmaker ...
Troubleshooting Winegard Playmaker: No Signal Lock
The Winegard Playmaker antenna is designed for convenient satellite TV access. If you're experiencing a "No Signal Lock" issue, where the antenna fails to lock onto a satellite signal, follow these troubleshooting steps: 1. Antenna Placement and Line ...
Troubleshoot: Winegard Trav'ler EL Motor Home Failure
The "EL MOTOR HOME FAILURE" error on a Winegard Trav'ler antenna indicates that the antenna is having trouble determining its elevation position. The most likely cause of this error is that the antenna's elevation sensors need to be recalibrated. If ...
Winegard Router Software: A Guide to Software Versions
Winegard routers, essential for RV and mobile connectivity, require up-to-date software (firmware) for optimal performance and feature access. Here's how to navigate the available versions: Understanding Available Software Versions Winegard router ...